Building a Great 2025 for Your Service Department!
As we step into 2025, it’s a prime opportunity to reflect, adapt, and drive innovation in your service department. Whether you’re a service manager, advisor, technician, or part of the guest services team, the collective goal is clear: deliver unparalleled value to your customers while fostering a thriving, motivated workplace. Here’s how to build a standout year for your service department. Empowering Service Advisors Service advisors are the linchpins of the guest experience. They are the first point of contact and the bridge between the customer and the technician. To elevate their performance: Invest in Training: Equip advisors with advanced communication and technical skills. Continuous learning builds confidence and enhances their ability to explain repairs and maintenance effectively. Streamline Tools: Ensure your advisors have access to modern scheduling and CRM tools to make appointments and follow-ups seamless. Prioritize Transparency: Encourage honesty and clarity in all ...